Meet & Assist Services

SUBJECT: New protocols for entering Abu Dhabi

Dear Passenger,

Thank you for choosing to travel through Abu Dhabi International Airport.

The Abu Dhabi Emergency, Crisis And Disaster Committee for the COVID-19 Pandemic have outlined new quarantine guidelines for international arrivals entering the emirate of Abu Dhabi.

Ahead of travelling into Abu Dhabi International Airport, please ensure you are familiar with the below steps that you will need to follow:

On your arrival into Abu Dhabi, medical authorities will conduct a PCR test, after you have disembarked from your flight.
Following the PCR test, you will then need to register under the quarantine system. You will be provided with an electronic wristband, which you will need to wear throughout the two-week quarantine period.
The health authorities will evaluate the most appropriate location for your quarantine. This may be your home, a hotel, or accommodation provided by medical authorities.
12 days after your arrival into Abu Dhabi, you will need to conduct a second PCR test.
Should you receive a negative result, 14 days after your arrival into Abu Dhabi, the electronic wristband will be removed by medical authorities, and you can finish your quarantine period.

These measures have been implemented to ensure everyone’s health, safety and wellbeing. We urge you to closely adhere to these procedures. Violating them will result in penalties and fines issued by the government of Abu Dhabi.

You will need to wear personal protective equipment (PPE) throughout your time at Abu Dhabi International Airport, consisting of a face-mask and disposable hand gloves. You will also need to adhere to social distancing measures throughout our facilities.

In addition, ensure you have downloaded the AL HOSN application on your smart device, which is available through the App Store for iOS devices (iPhones) or the Google Play Store for Android devices.

Please ensure that you are familiar and have complied with all requisite protocols to ensure that your trip through Abu Dhabi International Airport is smooth and convenient.

For more information, please visit the websites of SEHA and NCEMA.

Travellers bear full responsibility for ensuring they comply with the requirements for their travel and neither the airport nor airline can be held responsible for any issues associated with non-compliance.

Regards,

Abu Dhabi International Airport

Convenience Services

Meet & Assist Services

Abu Dhabi, a fusion of warm Arab hospitality and vibrant cosmopolitan culture, is a destination matched by few. Keeping with this tradition of hospitality, whether the need is for a friendly face in a foreign land, or for a quick and efficient fast track service for business travellers, we have just the right service for you.

Golden Class operated by Pearl Assist, a product of National Aviation Services, offers you a range of Meet and Assist services at the Abu Dhabi International Airport.

SERVICE	RATE PER GUEST(AED)	ADDITIONAL GUEST (AED)	CHILDREN (2-17)
MAAS Departure	200	150	100
MAAS Arrival	250	187.50	125
MAAS Transfer	300	225	150
MAAS Plus Departure	300	225	150
MAAS Plus Arrival	350	262.50	175
MAAS Plus Transfer	400	300	200

Note: Maximum number of guests per booking is 7 guests.

Our services include:

A service for when you don’t want to have to deal with the hassles of carrying bags around. Be it to your hotel or home let us handle and deliver your bags.

Nothing speaks better than a bouquet of fresh dazzling flowers. Let us help you arrange a something special for that someone special.

Infinite Membership is our annual membership programme designed for business travellers who enjoy a quick and efficient yet personalized service when travelling.

Personalized meet and assist services by our Golden Class Agent on arrival or departure.
Dedicated premier check in counter in Terminal 1.
Fast-tracked immigration formalities.
4 family vouchers, compliments of Golden Class Service for use within a year.

For those who are always on the move, we can arrange for an International Driving License to ease the pain of having to take a taxi in a foreign land. Have your International Driving License delivered to you upon arrival or departure from Abu Dhabi International Airport. Documents required for processing are:

A copy of your valid UAE driving license
A copy of your passport
2 passport-sized photographs

Get to your destination in the comfort and luxury of our cars. Our well trained and handpicked drivers will ensure your safe arrival at your destination in Abu Dhabi.

Exquisitely furnished and equipped with modern technology, the Al Dhabi and Al Reem Lounges offer a soothing ambience for our guests, while on the move. The contemporary design and warm connotations enrich and relax ones senses. Whether you are waiting for your flight or for your bags on arrival, the Lounge associates will endeavor to make your travel as comfortable as possible with their warm smile and service with a personal touch. ;

Open 24 hours a day.
Manned by specially-trained hosts and hostesses.
Business Centre equipped with PCs, outlets for personal laptops, etc.
Free WIFI.
Variety of hot and cold meals providing an array of choice between Arabic and International menus plus refreshments and unlimited supply of hot and cold beverages.
A range of reading material as well as choice of television programmes on our plasma screen.

Anxious about the unknown destination or it is your first time at the airport, a smiling face to greet you and take you through the airport services only makes you feel better. Our Golden Class associates will receive you and will ensure you are taken care of all through immigration, customs and baggage collection/check-in.

On Arrival:

A warm welcome and escort on arrival at the air bridge until outside the terminal.
Fast track service by a Golden Class Services Agent through all arrival formalities (Immigration, passport control and customs clearance).
Assist with baggage collection
Escort passengers to the receiving party in the arrivals area.

On Departure:

Personalized escort by a Golden Class Services Agent from the departure area.
Fast track by a Golden Class Services Agent through check in, immigration, passport control formalities.
Escort by a Golden Class Services Agent up to the departure gate.

On Transfer:

A warm welcome upon arrival and personalized escort by a Golden Class Services Agent from arrival gate.
Assistance through Transfer Desk and check in formalities.
Transfer between the Terminals if needed.
Passengers are escorted to the departure boarding gate.

A much shorter version of our Meet & Assist service, with assistance only till after Immigration.

For our special guests who like to be looked after, we have the very exclusive Meet and Assist Plus. There is nothing in the world to worry about when you are escorted right from disembarking the aircraft through immigration and customs straight into one of the Lounges. You can eat, drink, relax, read or surf the net while our associates collect and look after your baggage. Passengers flying from the airport will be received as they arrive at the airport and escorted until boarding.

On Arrival:

Personalized escort by a Golden Class Services Agent from the arrival gate.
Access to one of the Lounges where facilities such as refreshments, WIFI, newspapers, etc. are available until all formalities are completed
Golden Class Services Agent will finalize all arrival formalities (Immigration, passport control and customs clearance)
Assistance with baggage collection.
Escort passengers from the Lounge to receiving party in arrival area.

On Departure:

Personalized escort by a Golden Class Services Agent from arriving at the airport until the boarding gate.
Access to one of the Lounges where facilities such as refreshments, WIFI, newspapers, etc. are available while the passenger awaits his/her flight.
Golden Class Services Agent will finalize all departure & immigration formalities.
Golden Class Services Agent will then escort passenger from the Lounge to the departure gate, closer to flight time.

On Transfer:

A warm welcome upon arrival and personalized escort by a Golden Class Services Agent from arrival gate.
Assistance through Transfer Desk and check in formalities.
Transfer between the Terminals if needed.
Escort to the Lounge where passengers can relax with facilities such as refreshments, WIFI, newspapers, etc.
Passengers are escorted to the departure boarding gate.

Leave Golden Class to purchase and activate your Etisalat or Du SIM card at no extra charge. Charges apply as per network service provider.