Click here to explore our guide to travelling safely through our airport at this time
Click here to explore our guide to travelling safely through our airport at this time

Personalized service that sees you on your way, without delay

Convenience Services

Meet & Assist Services

Abu Dhabi, a fusion of warm Arab hospitality and vibrant cosmopolitan culture, is a destination matched by few. Keeping with this tradition of hospitality, whether the need is for a friendly face in a foreign land, or for a quick and efficient fast track service for business travellers, we have just the right service for you.

The concierge service operated by Abu Dhabi Hospitality, offers you a range of Meet and Assist services at the Abu Dhabi International Airport.





Meet and assist Departure




Meet and assist Arrival




Meet and assist Transfer




Meet and assist Transfer Plus




Note: Maximum number of guests per booking is 9 guests.

Our services include:

A service for when you don’t want to have to deal with the hassles of carrying bags around. Be it to your hotel or home let us handle and deliver your bags.
Get to your destination in the comfort and luxury of our cars. Our well trained and handpicked drivers will ensure your safe arrival at your destination in Abu Dhabi.

Exquisitely furnished and equipped with modern technology, the Al Dhabi and Al Reem Lounges offer a soothing ambience for our guests, while on the move. The contemporary design and warm connotations enrich and relax ones senses. Whether you are waiting for your flight or for your bags on arrival, the Lounge associates will endeavor to make your travel as comfortable as possible with their warm smile and service with a personal touch. ;

  • Open 24 hours a day.
  • Manned by specially-trained hosts and hostesses.
  • Business Centre equipped with PCs, outlets for personal laptops, etc.
  • Free WIFI.
  • Variety of hot and cold meals providing an array of choice between Arabic and International menus plus refreshments and unlimited supply of hot and cold beverages.
  • A range of reading material as well as choice of television programmes on our plasma screen.

Anxious about the unknown destination or it is your first time at the airport, a smiling face to greet you and take you through the airport services only makes you feel better. Our Golden Class associates will receive you and will ensure you are taken care of all through immigration, customs and baggage collection/check-in.

On Arrival:

  • A warm welcome and escort on arrival at the air bridge until outside the terminal.
  • Fast track service by a Golden Class Services Agent through all arrival formalities (Immigration, passport control and customs clearance).
  • Assist with baggage collection
  • Escort passengers to the receiving party in the arrivals area.

On Departure:

  • Personalized escort by a Golden Class Services Agent from the departure area.
  • Fast track by a Golden Class Services Agent through check in, immigration, passport control formalities.
  • Escort by a Golden Class Services Agent up to the departure gate.

On Transfer:

  • A warm welcome upon arrival and personalized escort by a Golden Class Services Agent from arrival gate.
  • Assistance through Transfer Desk and check in formalities.
  • Transfer between the Terminals if needed.
  • Passengers are escorted to the departure boarding gate.

Our Contact Details:

Reservations & Call Centre: +971 2 505 2211; +971 54 990 5942; +971 54 990 5941;