Click here to explore our guide to travelling safely through our airport at this time
Click here to explore our guide to travelling safely through our airport at this time

Important Announcement

Before travelling to, from or through Abu Dhabi Airport, please ensure that you are familiar with the regulations that apply to your trip. Depending on the nature of your journey, you will need to gather this information from a range of sources including but not limited to:

Please note: As of August 12th, UAE Residents arriving to the UAE are automatically granted the Federal Authority for Identity and and Citizenship (ICA) permit pre approval without the need to submit an application. However, all passengers need to obtain a negative COVID-19 PCR test result before travelling, issued no more than 96 hours prior to arriving in the UAE. 

Upon arrival, all inbound passengers will have to undergo a mandatory COVID-19 PCR test at Abu Dhabi International Airport.

While in Abu Dhabi International Airport, you will need to wear a face-mask and disposable hand gloves. You will also need to adhere to social distancing measures at all times.

Travellers bear full responsibility for ensuring they comply with the requirements for their travel and neither the airport nor airline can be held responsible for any issues associated with non-compliance.

Airport information

Lost Luggage

Our Baggage Services team is available 24 hours a day, seven days a week, to help you track lost baggage and arrange for its delivery.

How do I locate my bag?

Depending on your situation, follow the guidelines below.

I did not receive my bag on arrival

Airport staff in the arrival hall or at the Baggage Services counter will assist you with the formalities of completing a Property Irregularity Report. World Tracer is a worldwide computerized system used by almost all airlines. As soon as your bag has been found, it will be delivered to the address specified by you. You will be compensated for the temporary loss of your bag at your airline’s discretion.

I have misplaced my personal belongings within the Passport Control area or in the Departure area

Please alert Airport Security +971 (0)2 505 5555 for assistance.

I misplaced my personal belongings in the Arrivals area

Please contact the Baggage Services staff in the Arrivals Hall, or the concerned airline, for help with locating the missing items.

I forgot to collect my checked baggage upon arrival

All unclaimed baggage is stored securely. You, or someone representing you, must produce proof of identity along with the baggage tag receipt to reclaim the piece of luggage.

  • For Etihad Airways lost bag please contact: +971 (0) 2 511 2170 from 08:00AM – 08:00PM
  • For other airlines please contact : + 971 (0) 2 505 2063 from 08:00 AM – 04:00PM
  • For any lost items on Etihad planes and Etihad lounges: