COVID-19 Latest Updates - read more
COVID-19 Latest Updates - read more

Important Announcement

Dear Passengers,

We would like to inform you that Etihad Airways will operate special flights from Abu Dhabi Airports to 14 destinations until 31 May 2020. The destinations are: Amsterdam, Barcelona, Brussels, Frankfurt, Jakarta, Kuala Lumpur, London, Manila, Melbourne, Seoul, Singapore, Tokyo, Toronto, Zurich.

The Repatriation flights of UAE nationals and residents to Abu Dhabi, will start from 9 May 2020, until the end of the month, from 12 destinations. The destinations are: Amsterdam, Barcelona, Frankfurt, Jakarta, Kuala Lumpur, London, Manila, Melbourne, Seoul, Singapore, Tokyo, Toronto.

Before you book, please apply for ICA approval via the UAE Twajudi Resident service, if your application is successful, please follow the procedures available at

For more information please visit Etihad website

Airport information

Lost Luggage

Our Baggage Services team is available 24 hours a day, seven days a week, to help you track lost baggage and arrange for its delivery.

How do I locate my bag?

Depending on your situation, follow the guidelines below.

I did not receive my bag on arrival

Airport staff in the arrival hall or at the Baggage Services counter will assist you with the formalities of completing a Property Irregularity Report. World Tracer is a worldwide computerized system used by almost all airlines. As soon as your bag has been found, it will be delivered to the address specified by you. You will be compensated for the temporary loss of your bag at your airline’s discretion.

I have misplaced my personal belongings within the Passport Control area or in the Departure area

Please alert Airport Security +971 (0)2 505 5555 for assistance.

I misplaced my personal belongings in the Arrivals area

Please contact the Baggage Services staff in the Arrivals Hall, or the concerned airline, for help with locating the missing items.

I forgot to collect my checked baggage upon arrival

All unclaimed baggage is stored securely. You, or someone representing you, must produce proof of identity along with the baggage tag receipt to reclaim the piece of luggage.

  • For Etihad Airways lost bag please contact: +971 (0) 2 511 2170 from 08:00AM – 08:00PM
  • For other airlines please contact : + 971 (0) 2 505 2063 from 08:00 AM – 04:00PM
  • For any lost items on Etihad planes and Etihad lounges: