Click here to explore our guide to travelling safely through our airport at this time
Click here to explore our guide to travelling safely through our airport at this time

SUBJECT: New protocols for entering Abu Dhabi

Dear Passenger,

Thank you for choosing to travel through Abu Dhabi International Airport.

The Abu Dhabi Emergency, Crisis And Disaster Committee for the COVID-19 Pandemic have outlined new quarantine guidelines for international arrivals entering the emirate of Abu Dhabi.

Ahead of travelling into Abu Dhabi International Airport, please ensure you are familiar with the below steps that you will need to follow:

  • On your arrival into Abu Dhabi, medical authorities will conduct a PCR test, after you have disembarked from your flight.
  • Following the PCR test, you will then need to register under the quarantine system. You will be provided with an electronic wristband, which you will need to wear throughout the two-week quarantine period.
  • The health authorities will evaluate the most appropriate location for your quarantine. This may be your home, a hotel, or accommodation provided by medical authorities.
  • 12 days after your arrival into Abu Dhabi, you will need to conduct a second PCR test.
  • Should you receive a negative result, 14 days after your arrival into Abu Dhabi, the electronic wristband will be removed by medical authorities, and you can finish your quarantine period.

These measures have been implemented to ensure the safety of all living in the emirate of Abu Dhabi. We urge you to closely adhere to these procedures. Violating them will result in penalties and fines issued by the government of Abu Dhabi.

You will need to wear personal protective equipment (PPE) throughout your time at Abu Dhabi International Airport, consisting of a face-mask and disposable hand gloves. You will also need to adhere to social distancing measures throughout our facilities.

In addition, ensure you have downloaded the AL HOSN application on your smart device, which is available through the App Store for iOS devices (iPhones) or the Google Play Store for Android devices.

Please ensure that you are familiar and have complied with all requisite protocols to ensure that your trip through Abu Dhabi International Airport is smooth and convenient.

For more information, please visit the websites of SEHA and NCEMA.

Travellers bear full responsibility for ensuring they comply with the requirements for their travel and neither the airport nor airline can be held responsible for any issues associated with non-compliance.

 

Regards,

Abu Dhabi International Airport

VAT refund

Departures

VAT Refund

The UAE Federal Tax Authority announced the start on 18/11/2018 the tax refund for eligible tourists to recover the value added tax paid on their purchases while leaving through Abu Dhabi International Airport.

Anybody who is not a resident of the UAE is eligible for Tax Free shopping, therefore under the current rules GCC Nationals are eligible.

Tax Free shopping is the purchasing of goods in the UAE which will be exported (subject to terms and conditions). Shoppers can obtain a refund on the VAT on these items, providing that they validate their purchases according to local rules.

The UAE Federal Tax Authority introduced a VAT of 5% in January 2018.

How does it work?

  • A tourist can request a Tax Free purchase, and must present a valid passport
  • The shop assistant captures tourist information using the Planet system
  • The shop assistant then places the Tax Free tag on the back of the sales receipt
  • A digital Tax Free form is then created
  • The tourist must validate the transaction at the airport.

Is there a time limit?

  • Your tax free tag needs to be validated within 90 days of the purchase date. For instance: a form issued on 1st of January is valid until 1st of April. If this is not done, the Tax Free tag expires, and the VAT cannot be claimed anymore

How do I collect my refund?

  • The tourist takes goods and tagged receipt to the airport. The tourist goes to a Planet validation point. Tax refund service counters in Abu Dhabi International Airport are available in three different Locations:
    • T1 next to Etihad Airways Transfer Desks (After Immigration).
    • T1 next to Abu Dhabi Islamic Bank (Before Immigration).
    • T3 opposite Costa Coffee (After Immigration).
  • Once validated, the tourist chooses a refund method. (Please note that the tourist may be subjected to a further validation check and may need to produce the goods for inspection).
  • Planet processes the refund.
    • Cash (maximum refund amount as cash is 10,000 AED per tourist. Any additional value over this amount must be paid to a credit/debit card).
    • Credit or debit card.

Certain Taxable goods are not eligible for refund including:

1) Goods that have been consumed, fully or partly, in the UAE or any Emirate.

2) Motor vehicles, boats and aircraft.

3) Goods that are not accompanied by the overseas Tourist at the time of leaving the UAE.

If you have any queries or to learn more, visit the official website www.tax.gov.ae or visit the Planet International website operating at www.planetpayment.ae or call +971 (0)4 586 4700