Abu Dhabi International Airport

What to do if you lose your luggage
Passenger Guide

All you need to know about your airport experience

My Flight


Lost Luggage

Our Baggage Services team is available 24 hours a day, seven days a week, to help you track lost baggage and arrange for its delivery.

How do I locate my bag?

Depending on your situation, follow the guidelines below.

I did not receive my bag on arrival
Airport staff in the arrival hall or at the Baggage Services counter will assist you with the formalities of completing a Property Irregularity Report. World Tracer is a worldwide computerized system used by almost all airlines. As soon as your bag has been found, it will be delivered to the address specified by you. You will be compensated for the temporary loss of your bag at your airline’s discretion.

I have misplaced my personal belongings within the Passport Control area or in the Departure area
Please alert Airport Security (+971 (0)2 5055555) for assistance.

I misplaced my personal belongings in the Arrivals area
Please contact the Baggage Services staff in the Arrivals Hall, or the concerned airline, for help with locating the missing items.

I forgot to collect my checked baggage upon arrival 

All unclaimed baggage is stored securely. You, or someone representing you, must produce proof of identity along with the baggage tag receipt to reclaim the piece of luggage.

• For Etihad Airways lost bag please contact: +971 (0) 25112170  from 0800AM – 0800PM

• For other airlines please contact : + 971 (0) 25052063 from 0800 AM – 0400PM

• For any lost items on Etihad planes and Etihad lounges: https://www.etihad.com/Documents/PDFs/lost-found-form/lost-and-found-form.pdf