Abu Dhabi International Airport

Personalised service that sees you on your way, without delay
Passenger Guide

All you need to know about your airport experience

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Meet & Assist Services

Abu Dhabi, a fusion of warm Arab hospitality and vibrant cosmopolitan culture, is a destination matched by few. Keeping with this tradition of hospitality, whether the need is for a friendly face in a foreign land, or for a quick and efficient fast track service for business traveler, we have just the right service for you.

Golden Class operated by Pearl Assist, a product of National Aviation Services, is pleased to offer you a range of Meet and Assist services at the Abu Dhabi International Airport.

Individual Published Rate (AED)
Meet and Assist Departure 150
Arrival 200
Transfer 225
Additional Member 125
 Meet & Assist Plus Departure  250
Arrival 300
Transfer 325
Additional Member 175
 Al Dhabi Lounge  200
 Al Reem Lounge  160

 

Family(2 adults + 2 children under 12 yrs of age) Published Rate (AED)
Meet and Assist Departure 300
Arrival 400
Transfer 450
Additional Member 125
 Meet & Assist Plus Departure 625
Arrival 675
 Transfer 700
Additional Member 175
***Visa deposit is an additional AED 25 per visa.

 

Other Services Published Rate (AED)
Meet and Assist Express 100
Infinite Annual Membership (no lounge access). Includes 4 complimentary family passes. 2000
 Ancillary Services:  
 Floral Services (small, medium, large bouquet) 75, 100, 125
Limousine Services

Mussafah/Khalifa City/
Fairmont Hotel/ShangriLa Hotel/
Al Raha Beach/Yas Island

 125
Abu Dhabi City/Mafraq 150
Jebel Ali/Dubai/Al Ain 500
Sharjah 600
 International Driving License  150
Baggage Delivery / Baggage Storage (20 per bag, minimum 50 AED)  20 per bag (minimum
50 AED)
Mobile Sim Cards  Upon request


Our services include:

1. Meet & Assist
2. Meet & Assist Plus
3. Lounge Services
4. Flowers
5. Limousine Services
6. Meet & Assist Express (Fast Track only)
7. Infinite Annual Membership
8. International Driving License
9. Baggage Delivery
10. Mobile Sim Cards

To enhance your Airport experience, choose from our Meet & Assist and Meet & Assist Plus service.

1. Meet and Assist (Arrival, Departure and Transit):

Nothing is more relieving than to have a smiling face to greet you when you arrive at an unknown destination. Our Golden Class associates will be there to receive you as you walk out of the aircraft. All through immigration, customs and baggage collection, they will ensure you are well taken care of till exit. 


On Arrival:
• A warm welcome and escort on arrival at the air bridge until outside the terminal.
• Fast track service by a Golden Class Services Agent through all arrival formalities (Immigration, passport control and customs clearance)
• Assist with baggage collection.
• Escort passengers to the receiving party in the arrivals area.

On Departure:
• Personalized escort by a Golden Class Services Agent from the departure area.
• Fast track by a Golden Class Services Agent through check in, immigration, passport control formalities.
• Escort by a Golden Class Services Agent up to the departure gate.

On Transfer:
• A warm welcome upon arrival and personalized escort by a Golden Class Services Agent from arrival gate.
• Assistance through Transfer Desk and check in formalities.
• Transfer between the Terminals if needed.
• Passengers are escorted to the departure boarding gate. 

2. Meet and Assist Plus (Arrival, Departure and Transit):

For our special guests who like to be looked after, we have the very exclusive Meet and Assist Plus. There is nothing in the world to worry about when you are escorted right from disembarking the aircraft through immigration and customs straight into one of the Lounges. You can eat, drink, relax, read or surf the net while our associates collect and look after your baggage. 
 

On Arrival:
• Personalized escort by a Golden Class Services Agent from the arrival gate.
• Access to one of the Lounges where facilities such as refreshments, WIFI, newspapers, etc. are available until all formalities are completed
• Golden Class Services Agent will finalize all arrival formalities (Immigration, passport control and customs clearance)
• Assistance with baggage collection
• Escort passengers from the Lounge to receiving party in arrival area.
 
On Departure:
• Personalized escort by a Golden Class Services Agent from arriving at the airport until the boarding gate.
• Access to one of the Lounges where facilities such as refreshments, WIFI, newspapers, etc. are available while the passenger awaits his/her flight.
• Golden Class Services Agent will finalize all departure & immigration formalities.
• Golden Class Services Agent will then escort passenger from the Lounge to the departure gate, closer to flight time.

On Transfer:
• A warm welcome upon arrival and personalized escort by a Golden Class Services Agent from arrival gate.
• Assistance through Transfer Desk and check in formalities.
• Transfer between the Terminals if needed.
• Escort to the Lounge where passengers can relax with facilities such as refreshments, WIFI, newspapers, etc.
• Passengers are escorted to the departure boarding gate.

3. Lounge Services:

Exquisitely furnished and equipped with modern technology, the Al Dhabi and Al Reem Lounges offer a soothing ambience for our guests, while on the move. The contemporary design and warm connotations, enrich and relax ones senses. Whether you are waiting for your flight or for your bags on arrival, the Lounge associates will endeavor to make your travel as comfortable as possible with their warm smile and service with a personal touch.

• Open 24 hours a day
• Manned by specially-trained hosts and hostesses
• Business Centre equipped with PCs, outlets for personal laptops, etc.
• Free WIFI
• Variety of hot and cold meals providing an array of choice between Arabic and International menus plus refreshments and unlimited supply of hot and cold beverages

 A range of reading material as well as choice of television programmes on our plasma screen

4. Floral Services:

Nothing speaks better than a bouquet of fresh dazzling flowers. Let us help you arrange a something special for that someone special.

5. Limousine Services:

Get to your destination in the comfort and luxury of our cars. Our well trained and handpicked drivers will ensure your safe arrival at your destination in Abu Dhabi.

6. Meet & Assist Express (Fast Track only):

A much shorter version of our Meet & Assist service, with assistance only till after Immigration.

7. Infinite Annual Membership:

Infinite Membership is our annual membership program designed for business travelers who enjoy a quick and efficient yet personalized service when travelling.
• Personalized meet and assist services by our Golden Class Agent on arrival or departure
• Dedicated premier check in counter in Terminal 1.
• Fast-tracked immigration formalities
• 4 family vouchers, compliments of Golden Class Service for use within a year.

8. International Driving License:

For those that are always on the move, we can arrange for an International Driving License to ease the pain of having to take a taxi in a foreign land. Have your International Driving License delivered to you upon arrival or departure from Abu Dhabi International Airport. Documents required for processing are:
• A copy of your valid UAE driving license
• A copy of your passport
• 2 passport-sized photographs

9. Baggage Delivery / Storage:

A service especially when you don’t want to have to deal with the hassles of carrying bags around. Be it to your hotel or home let us handle and deliver your bags.

10. Mobile Sim Cards:

Leave Golden Class to purchase and activate your Etisalat or Du sim card at no extra charge. Charges apply as per network service provider.


Our Contact Details:
Reservations & Call Centre: +9712 6332511; 800 73275823; abudhabi@pearlassist.com 
Airport Desk: +9712 505 2659 / 2624; opsauh@pearlassist.com
Website: www.pearlassist.com 
 

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