Abu Dhabi International Airport

The accolades we have received over the years are a source of pride
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Our Awards

2014

Award / Accolade Awarded by Background
Best Airport in The Middle East Award World Airport Awards of Skytrax Skytrax operates “The World Airport Survey” through their Airline Rating System which is recognized worldwide as the professional, unified, airline-quality rating classification and the independent airline industry benchmark for quality excellence.
Best Staff Service in the Middle East Award World Airport Awards of Skytrax The results of Skytrax’s surveys are based on 12.85 million survey questionnaires completed by 110 different nationalities of airline customers covering 410 airports worldwide. The survey is totally independent, and evaluates traveller experiences across 39 different airport service and product key performance indicators.


2013

Award / Accolade Awarded by Background
Airport Service Quality certification ACI Abu Dhabi Airports Company won the title of “Best Airport for the Middle East region’ for Abu Dhabi International Airport in the recent Airports Council International (ACI) ASQ Survey results - a key benchmark for customer service in the global airports’ industry.
ISO 9001: 2008 (Quality Management System), ISO 14001: 2004 (Environmental Management System) and OHSAS 18001:2007 ISO Abu Dhabi Airports Company announced today that ADAC Airports Operations Division, including- Abu Dhabi International Airport, Al Ain International Airport and Al Bateen Executive Airport, have received ISO 9001: 2008 (Quality Management System), ISO 14001: 2004 (Environmental Management System) and OHSAS 18001:2007 (Occupational Health and Safety Management System) Certifications across their airport operations activities.
Best Airport in the Middle East Skytrax Abu Dhabi Airports Company (ADAC) celebrated in April 2013 winning the “Best Airport in the Middle East” award, for the second year running, at the prestigious 2013 World Airport Awards, for Abu Dhabi International Airport.
Best Airport for the Middle East region’ ACI Abu Dhabi Airports Company (ADAC)celebrated in May 2013 winning the title of “Best Airport for the Middle East region’ for Abu Dhabi International Airport in the recent Airports Council International (ACI) ASQ Survey results - a key benchmark for customer service in the global airports’ industry.
Best Airport Operator of the Year Frontier Awards The Best Airport Operator of the year category recognizes the work done by airport operators to facilitate and develop commercial business opportunities. The judging panel is made up of eight senior industry executives from brand management, retail and airport management. The entries were judged on a number of criteria, including: overall commercial mix; openness of the airport authority to work with all parties to maximize revenue and consumer satisfaction; design and environment of the commercial area; and, commitment to the overall duty free industry and to addressing the issues in which they face.
Al Dhabi Lounge ranks as highly commended Priority Pass Awards As an accolade for its continuous commitment to offering best-in-class service for passengers, Abu Dhabi International Airport’s ‘Al Dhabi’ Lounge was named a highly commended lounge at the prestigious Priority Pass Lounge of the Year 2012  award in May 2012. The award is based on over 40,000 ratings made by Priority Pass members, who are frequent flyers visiting airport lounges around the world on a regular basis.
Best Cargo Airport Award Air Cargo News In April 2013, the Capital’s airport claimed the title after it registered 17.6 per cent increase in cargo movement in 2012 compared to 2011. The award for “Best Cargo Airport” in the “More Than 350,000 Metric Tonnes of Cargo” category was given by Air Cargo News based on data provided by Airport Council International (ACI).


2012

Award / Accolade Awarded by Background
Best Mobile Site ‘Stevie’ awards, The International Business Awards (IBA) The Abu Dhabi International Airport mobile website won the Gold Stevie Award trophy, one of the Stevie Awards most coveted prizes, for the ‘Best Mobile Site’ In September 2012. The International Business Awards are the world’s premier business awards programme. All individuals and organisations worldwide – public and private, for-profit and non-profit, large and small - are eligible to submit nominations.
Best Overall Web Design ‘Stevie’ awards, The International Business Awards (IBA) Abu Dhabi International Airport official website won the Silver Stevie award for ‘Best Overall Web Design’ In September 2012.
Outstanding Mobile Website 2012 MobileWebAward Competition In October 2012 Abu Dhabi International Airport mobile website won the “Outstanding Mobile Website: award from the 2012 MobileWebAward Competition. Since 1997, the annual WebAward Competition has allowed thousands of participants to receive independent evaluation of their web development efforts in a forum that has become the internet’s premier online awards event.
Best Airport Operator of the Year Award 2012 Frontier Award In October 2012 Abu Dhabi Airports Company (ADAC) received the highest accolade from the global duty free industry by winning the Frontier Award for Best Airport Operator of the Year 2012.  The award ceremony was held on 24th October at the Martinez Hotel in Cannes, France.
Best website Four categories 2012 Communicator Awards The Abu Dhabi International airport website’s success was recognized through a number of international prestigious awards including 4 awards from “Communicator Awards” for best website in the categories of Transportation, Government, Visual Aid and Travel Mobile App.
Best New Website 2012 Internet Awards Middle East Abu Dhabi International Airport website was awarded the Best New Website Award in the Government category at the 2012 Internet Awards Middle East.
Best Airport in The Middle East Award 2012 World Airport Awards The World Airport Awards are the most prestigious recognition of quality for airports across the world, based on the annual SKYTRAX airport passenger satisfaction survey. Abu Dhabi International Airport was awarded the Best Airport in the Middle East Award according to the SKYTRAX passenger survey. Additionally, Abu Dhabi International Airport has also been certified as a 4-Star airport, which recognises the continued and ongoing improvement in the Capital’s Airport facilities and service standards.


2011

Award / Accolade Awarded by Background
Air Cargo Excellence Air Cargo Awards from Air Cargo World Magazine

In June 2011, Abu Dhabi International Airport has been awarded the 'Air Cargo Award of Excellence' by Air Cargo World Magazine.

Abu Dhabi International Airport excelled in its operational efficiency and superior overall rating among various airports in the world handling 300,000 or more tones of cargo; as determined by the readers of Air Cargo World Magazine.

Best Airport in the Middle East Business Destinations Travel Awards 2011 In June 2011, Abu Dhabi International Airport (ADIA) was awarded the “Best Airport in the Middle East” award in the Business Destinations Travel Awards 2011. The awards acknowledge Abu Dhabi Airports Company’s (ADAC) continuous commitment towards promoting a culture of excellence throughout Abu Dhabi International Airport, from customer service through to future expansion plans.
Best Airport for Tax Free Shopping, Globally Business Destinations Travel Awards 2011 In June 2011, Abu Dhabi International Airport (ADIA) was awarded the “Best Airport for Tax Free Shopping, Globally” award in the Business Destinations Travel Awards 2011. The awards acknowledge Abu Dhabi Airports Company’s (ADAC) continuous commitment towards promoting a culture of excellence throughout Abu Dhabi International Airport, from customer service through to future expansion plans.
2nd Best Service Provider" in the Middle East ACI Rated as the leading airport offering ultimate customer services to passengers flying through the airport.
Best Airport in the Middle East - Second Place Skytrax Ranked as the second top performing amongst all airports in the Middle East (Airport Service Quality Awards).
Best Premium Service Airport Skytrax Awarded for the outstanding level of check-in services in the Etihad Airways Premium Check-In facility in Terminal 3
Best Airport in Airline Marketing- ME & Indian Subcontinent Routes In recognition of supporting its airline partners in supporting their marketing needs, ADAC was awarded the best airport in airline marketing efforts in ME & Indian Subcontinent
Best Airport in Airline Marketing- Asian Region Routes In recognition of supporting its airline partners in supporting their marketing needs, ADAC was awarded the best airport in airline marketing efforts in ME & Indian Subcontinent


2010

Award / Accolade Awarded by Background
The Airport of the Year ITP Publishing The award acknowledges Middle Eastern airports that have experienced a breakthrough period of success over the past 12 months, with evidence of strong performance for passenger and cargo operations, relationship building with airlines and other partners, facility enhancements and market innovation.
ASQ Assured certification Airport Council International (ACI) In recognition of Abu Dhabi International airport’s service quality management systems and the commitment of its senior management to maintain the highest service standards.
Platinum Airport Status The International Air Transport Association (IATA) Abu Dhabi International Airport adopts 100% bar coded boarding passes (BCBP), becoming the first major airport in the Middle East to receive the status.
Best Improved Airport in the Middle East Airport Council International (ACI) Abu Dhabi International Airport has been ranked top in eight customer service categories
Most Improved Airport Skytrax The award was based on the votes of more than 9.8 million travellers from 100 different countries.
Best Cargo Airport of the Year Air Cargo News (ACN) Abu Dhabi International Airport outpaced in growth all the other large cargo (over 300,000 metric tons category) airports across the globe.
Best Cargo Airport Air Cargo News Number 1 position in the category of large cargo airports over 300,000 tons
Best Airport Project in the Middle East Arab Achievement Awards Acknowledgement for Terminal 3 and improved passenger satisfaction
Best  Airport in the Middle East Emerging Markets Airport Awards Ranked top amongst all  airports in the Middle East


2009

Award / Accolade Awarded by Background
New Airport Development Award  Centre for Asia Pacific Aviation (CAPA) T3 development
ASQ Assured Certification Airport Council International (ACI) In recognition of airport’s service quality management of systems and the commitment of its senior management to maintain the highest service standards.
Airport Marketing Award for the ME Routes Awarded for its continuous efforts in supporting marketing activities for its airline passengers


2008

Award / Accolade Awarded by Background
Best Airport in Africa and the Middle East for Customer Service Airport Council International (ACI) Recognized as the best airport in the Middle east and Africa offering convenient customer service.
ASQ Assured certification Airport Council International (ACI) In recognition of airport’s service quality management of systems and the commitment of its senior management to maintain the highest service standards.
Best Baggage Delivery Service Provider Skytrax  ADIA ranked number 1 in overall airport operations


2007

Award / Accolade Awarded by Background
ASQ Assured certification Airport Council International (ACI) In recognition of airport’s service quality management of systems and the commitment of its senior management to maintain the highest service standards.
Top ASQ ranking in the Gulf Region for Check-in, Arrival Services and security & Immigration Airport Council International (ACI) Ranked as the top airport offering convenient airport travel services.
Best Airport Security Provider in the Middle East ITP Publishing Rated as the top airport in offering security services to airlines and their passengers.