Collecting your luggage

Please make sure your baggage tag receipt (a sticker given to you at check-in), is with you until you have collected your bag on arrival. This will help the ground handling staff track your bags in the unlikely event that they go missing.

Clearly visible screens in the baggage reclaim hall will indicate the number of the conveyor belt for your flight. Ensure that you are waiting at the correct conveyor belt.

While every effort is made by our baggage handling staff to ensure a seamless transfer of luggage to the right passengers, on rare occasions bags can be misplaced. If you do not find your bag on the belt or adjacent to it, please head to the Baggage Services counter in the baggage reclaim hall.