Click here to explore our guide to travelling safely through our airport at this time
Click here to explore our guide to travelling safely through our airport at this time

SUBJECT: New protocols for entering Abu Dhabi

Dear Passenger,

Thank you for choosing to travel through Abu Dhabi International Airport.

The Abu Dhabi Emergency, Crisis And Disaster Committee for the COVID-19 Pandemic have outlined new quarantine guidelines for international arrivals entering the emirate of Abu Dhabi.

Ahead of travelling into Abu Dhabi International Airport, please ensure you are familiar with the below steps that you will need to follow:

  • On your arrival into Abu Dhabi, medical authorities will conduct a PCR test, after you have disembarked from your flight.
  • Following the PCR test, you will then need to register under the quarantine system. You will be provided with an electronic wristband, which you will need to wear throughout the two-week quarantine period.
  • The health authorities will evaluate the most appropriate location for your quarantine. This may be your home, a hotel, or accommodation provided by medical authorities.
  • 12 days after your arrival into Abu Dhabi, you will need to conduct a second PCR test.
  • Should you receive a negative result, 14 days after your arrival into Abu Dhabi, the electronic wristband will be removed by medical authorities, and you can finish your quarantine period.

These measures have been implemented to ensure the safety of all living in the emirate of Abu Dhabi. We urge you to closely adhere to these procedures. Violating them will result in penalties and fines issued by the government of Abu Dhabi.

You will need to wear personal protective equipment (PPE) throughout your time at Abu Dhabi International Airport, consisting of a face-mask and disposable hand gloves. You will also need to adhere to social distancing measures throughout our facilities.

In addition, ensure you have downloaded the AL HOSN application on your smart device, which is available through the App Store for iOS devices (iPhones) or the Google Play Store for Android devices.

Please ensure that you are familiar and have complied with all requisite protocols to ensure that your trip through Abu Dhabi International Airport is smooth and convenient.

For more information, please visit the websites of SEHA and NCEMA.

Travellers bear full responsibility for ensuring they comply with the requirements for their travel and neither the airport nor airline can be held responsible for any issues associated with non-compliance.

 

Regards,

Abu Dhabi International Airport

Premium airport transfers

Convenience Services

Etihad chauffer and coach

Etihad Airways offers chauffeur and coach services for guests in all cabins.

Enjoy the luxury of a chauffeur service.

Etihad Airways guests travelling in First or Business Class can enjoy the convenience of the free Etihad Chauffeur service for departure and arrival transfers anywhere in the UAE. The Etihad Chauffeur service can be requested online up to 24 hours prior to your flight.

For bookings and further information, simply visit the Etihad Airways website. Alternatively, for bookings, changes and cancellations, contact Etihad Airways’ Global Contact Centres and local offices or your local travel agent.

For Etihad guests across all cabins that would like assistance with international transfers, Etihad Airways has partnered with Conxxe to provide a new global paid airport transfer service. To book an airport transfer or learn more, visit the Conxxe website.

The new paid airport transfer service is available across all cabins including economy class, whether travelling with family or on business travel.

Important to know:

  • Guests travelling in The Residence continue to receive free chauffeur pick-ups and drop-offs at all A380 destinations.
  • Transfers are not provided between respective airport terminals.

Enjoy the convenience of a free coach service

Economy Class guests can also use the Etihad coach services to Dubai and Al Ain when arriving or departing from Abu Dhabi International Airport. The Etihad Coach service can be reserved online up to 24 hours prior to the flight and is a free service for guests with Etihad Airways flight bookings.

To book a place on the coach, visit the Etihad Airways website and enter your booking reference and last name.  Alternatively, for bookings, changes and cancellations, contact Etihad Airways’ Global Contact Centres and local offices or a local travel agent.

The coaches are located at the lower level of the arrivals hall. Please follow the signage after clearing customs.