Click here to explore our guide to travelling safely through our airport at this time
Click here to explore our guide to travelling safely through our airport at this time

Abu Dhabi Airports welcomed the new eased travel measures at Abu Dhabi International Airport (AUH) where PCR test service upon arrival is now optional for travelers coming to the emirate. The PCR Test facility at AUH remains available in the same location as an optional service at AED 40 for passengers who would like to activate their green pass on Al Hosn App, which is mandatory to enter public places, tourist attractions, and other facilities in Abu Dhabi.
Airport Information

Lost Luggage

Our Baggage Services team is available 24 hours a day, seven days a week, to help you track lost baggage and arrange for its delivery.

How do I locate my bag?

Depending on your situation, follow the guidelines below.

I did not receive my bag on arrival

Airport staff in the arrival hall or at the Baggage Services counter will assist you with the formalities of completing a Property Irregularity Report. World Tracer is a worldwide computerized system used by almost all airlines. As soon as your bag has been found, it will be delivered to the address specified by you. You will be compensated for the temporary loss of your bag at your airline’s discretion.

I have misplaced my personal belongings within the Passport Control area or in the Departure area

Please alert Airport Security +971 (0)2 505 5555 for assistance.

I misplaced my personal belongings in the Arrivals area

Please contact the Baggage Services staff in the Arrivals Hall, or the concerned airline, for help with locating the missing items.

I forgot to collect my checked baggage upon arrival

All unclaimed baggage is stored securely. You, or someone representing you, must produce proof of identity along with the baggage tag receipt to reclaim the piece of luggage.

  • For Etihad Airways lost bag please contact: +971 (0) 2 511 2170 from 08:00AM – 08:00PM
  • For other airlines please contact : + 971 (0) 2 505 2063 from 08:00 AM – 04:00PM
  • For any lost items on Etihad planes and Etihad lounges: https://www.etihad.com/en-ae/help/lost-and-found