Click here to explore our guide to travelling safely through our airport at this time
Click here to explore our guide to travelling safely through our airport at this time

SUBJECT: New protocols for entering Abu Dhabi

Dear Passenger,

Thank you for choosing to travel through Abu Dhabi International Airport.

The Abu Dhabi Emergency, Crisis And Disaster Committee for the COVID-19 Pandemic have outlined new quarantine guidelines for international arrivals entering the emirate of Abu Dhabi.

Ahead of travelling into Abu Dhabi International Airport, please ensure you are familiar with the below steps that you will need to follow:

  • On your arrival into Abu Dhabi, medical authorities will conduct a PCR test, after you have disembarked from your flight.
  • Following the PCR test, you will then need to register under the quarantine system. You will be provided with an electronic wristband, which you will need to wear throughout the two-week quarantine period.
  • The health authorities will evaluate the most appropriate location for your quarantine. This may be your home, a hotel, or accommodation provided by medical authorities.
  • 12 days after your arrival into Abu Dhabi, you will need to conduct a second PCR test.
  • Should you receive a negative result, 14 days after your arrival into Abu Dhabi, the electronic wristband will be removed by medical authorities, and you can finish your quarantine period.

These measures have been implemented to ensure the safety of all living in the emirate of Abu Dhabi. We urge you to closely adhere to these procedures. Violating them will result in penalties and fines issued by the government of Abu Dhabi.

You will need to wear personal protective equipment (PPE) throughout your time at Abu Dhabi International Airport, consisting of a face-mask and disposable hand gloves. You will also need to adhere to social distancing measures throughout our facilities.

In addition, ensure you have downloaded the AL HOSN application on your smart device, which is available through the App Store for iOS devices (iPhones) or the Google Play Store for Android devices.

Please ensure that you are familiar and have complied with all requisite protocols to ensure that your trip through Abu Dhabi International Airport is smooth and convenient.

For more information, please visit the websites of SEHA and NCEMA.

Travellers bear full responsibility for ensuring they comply with the requirements for their travel and neither the airport nor airline can be held responsible for any issues associated with non-compliance.

 

Regards,

Abu Dhabi International Airport

Airport Information

Lost Luggage

Our Baggage Services team is available 24 hours a day, seven days a week, to help you track lost baggage and arrange for its delivery.

How do I locate my bag?

Depending on your situation, follow the guidelines below.

I did not receive my bag on arrival

Airport staff in the arrival hall or at the Baggage Services counter will assist you with the formalities of completing a Property Irregularity Report. World Tracer is a worldwide computerized system used by almost all airlines. As soon as your bag has been found, it will be delivered to the address specified by you. You will be compensated for the temporary loss of your bag at your airline’s discretion.

I have misplaced my personal belongings within the Passport Control area or in the Departure area

Please alert Airport Security +971 (0)2 505 5555 for assistance.

I misplaced my personal belongings in the Arrivals area

Please contact the Baggage Services staff in the Arrivals Hall, or the concerned airline, for help with locating the missing items.

I forgot to collect my checked baggage upon arrival

All unclaimed baggage is stored securely. You, or someone representing you, must produce proof of identity along with the baggage tag receipt to reclaim the piece of luggage.

  • For Etihad Airways lost bag please contact: +971 (0) 2 511 2170 from 08:00AM – 08:00PM
  • For other airlines please contact : + 971 (0) 2 505 2063 from 08:00 AM – 04:00PM
  • For any lost items on Etihad planes and Etihad lounges: https://www.etihad.com/en-ae/help/lost-and-found