Frequently asked questions

The lounge access you pay for is for four hours’ use. If you wish to extend it, an additional four hours can be paid for, subject to space availability. Alternatively, you could check into our Airport Hotel.

Yes, all of our lounges are wheelchair accessible.

Yes, all of our lounges have showers which can be used at no extra charge.

These restrictions vary from airline to airline. Please check with your airline directly.
You need to contact the lost and found number provided to you on the form +971 (0) 2 599 8484/6, and provide them with the number of the bag tag.
You have to return it back to AUH. Please see the baggage counter location on this map to process the formalities.

A 24-hour Medical Services Clinic is located in the Terminal 1 transit area near the Immigration Arrival Hall. View the airport map here. If you are in Terminal 2 or Terminal 3, call the Terminal 1 clinic at +971 (0)2 5053 661.

There are various pharmacies at each of the three airport terminals. Most have qualified pharmacists ready to help. Find pharmacies in your terminal.

In the case of emergencies, Abu Dhabi International Airport is served by a local hospital and an ambulance is always at hand. Approach any member of airport staff and they will alert the medical team immediately.