Frequently asked questions

DFS operates a free ‘buy on departure and collect on return’ service Available to all returning and transit passengers throughout T1 and T3, taking the weight out of your duty free couldn’t be easier. Simply shop, pay and fill-in a collection form, and our staff will have it ready for you on your return through Abu Dhabi International Airport.

For more information please contact 800 DFS (337)/+971 50 6127217 or email flylighterauh@dfs.com

This service service is available at Abu Dhabi International Airport terminals 1 and 3 and includes al products available from DFS. Normal customs allowances apply.

Yes. You are welcome to make use of any of our eight lounges subject to availability. Charges apply. For more information please visit our Airport Lounges page.

Yes. You are welcome to use the Terminal 1 lounges subject to availability. Charges apply if you haven’t received an invitation for a specific lounge.

You can exit Terminal 3 and follow the signs to Terminal 1 and the lounges. Please bear in mind that there is a 20 minute walk between the terminals, so allow plenty of time to ensure you don’t miss your flight.

Unfortunately there are no lounges in Terminal 3 besides Etihad Diamond First Class and Pearl Business Class. If you have a long transit period of over 3 hours, we encourage you to make use of the lounges at Terminal 1 subject to availability. Charges apply. You can exit Terminal 3 and follow the signs to Terminal 1 and the lounges. Please bear in mind that there is a 20 minute walk between the terminals, so allow plenty of time to ensure you don’t miss your flight.

Find out about charges and what the Terminal 1 lounges offer.

Receiving flight status SMSes is free for UAE mobile subscribers.
Visit our Luggage Regulations page for information about liquids and gels restrictions for hand luggage and weight limits for bags you are checking in.
You need to contact the counter of the visa for service and tourism at +971 (0) 2 505 2756, to provide you with the information.