Frequently asked questions

You need to contact the lost and found number provided to you on the form +971 (0) 2 599 8484/6, and provide them with the number of the bag tag.

You have to return it back to AUH. Please see the baggage counter location on this map to process the formalities.

A 24-hour Medical Services Clinic is located in the Terminal 1 transit area near the Immigration Arrival Hall. View the airport map here. If you are in Terminal 2 or Terminal 3, call the Terminal 1 clinic at +971 (0)2 5053 661.

There are various pharmacies at each of the three airport terminals. Most have qualified pharmacists ready to help. Find pharmacies in your terminal.

In the case of emergencies, Abu Dhabi International Airport is served by a local hospital and an ambulance is always at hand. Approach any member of airport staff and they will alert the medical team immediately.

While restrictions apply for the carriage of liquids and gels in hand luggage, exceptions are made for medications and special food (e.g., baby food and diet foods) that you may need during the flight. These articles may be carried outside the re-sealable plastic bag (see Luggage Regulations), but they must be separately inspected at the security check. In cases of doubt, our security staff may require you to prove that you require these products during the flight, so it is a good idea to have a doctors’ prescription with you if applicable.

The airport is 38 km (21 miles) south east of Abu Dhabi city. Three highways lead from the city centre to the airport: Khaleej Al Arabi (road number 30), Sheikh Rashid Al Maktoum Street (road number 2), and Salam Street (road number 8). These highways all merge into one main highway which leads directly to Abu Dhabi International Airport.

View a location map.

All car rental offices are open 24 hours a day. They are located in Skypark Plaza, opposite Terminal 3, just a short walk from Terminal 1 and Terminal 3.

Read information on public transport. If you are an Etihad passenger in any class of travel, visit our Etihad Chauffer & Coach page.