Click here to explore our guide to travelling safely through our airport at this time
Click here to explore our guide to travelling safely through our airport at this time


While 2020 posed significant travel challenges, it also gave way to new solutions.

Abu Dhabi International Airport (AUH) has implemented its own unique improvements, helping us to not only adapt to the ‘new normal’, but also improve the travel experience for passengers overall.

Read on to find out about just two of AUH’s new innovative solutions.


1. Smart Travel

AUH is now trialling its new and enhanced ‘Smart Travel’ system.

Powered by artificial intelligence, the system aims to shorten queues and streamline airport processes, to deliver a smoother, more seamless passenger experience.

With the help of data, AI and information about passenger traffic, AUH can optimise its check-in and immigration counter staffing to match passenger arrival and departure times.

As part of the trial, Etihad Airways passengers are notified of the best time for them to arrive at the airport, allowing for staggered arrivals to avoid crowding, shorten queue times and facilitate social distancing.

2. Fast COVID-19 testing

Thanks to a brand-new, state–of-the-art PCR lab, AUH is able to offer fast COVID-19 testing within the airport to facilitate the swift resumption of air travel and assist with quarantine tracking procedures.

Ensuring the health and safety of travellers and staff alike, the new testing process is free for arriving passengers—with results taking just 90 minutes to receive and the ability to test more than 20,000 travellers per day.

With the wellbeing of AUH’s travellers and staff at the fore, AUH will continue to expand, improve and implement new and innovative experiences.

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