Frequently asked questions

The Arriving Passenger allowance can be found here and is displayed at each of the Duty Free arrival shops situated in the baggage halls of each terminals

If you have signed up track your flight departure, you will only receive an alert if departure is delayed by more than 30 minutes. If the revised departure time is delayed by a further 30 minutes, you will again be notified and so on.

Once you have registered to receive alerts for a flight, you cannot unsubscribe. However, you will not receive further messages after the entire journey is complete.

The messages are only available in English.

SMS alerts will only be sent to you for the flights you requested, and your contact details will not be used for any other purposes.

All UAE mobile subscribers’ phones are able to receive flight status SMS messages. Non-UAE mobile subscribers will not receive SMS alerts but can sign up for email alerts instead.

Yes, you can. However due to international regulations, rules and restrictions relating to Liquids, Aerosols and Gels (LAGs) apply. Read about them here. Remember that any of the following constitute as LAGs:

- Drinks, including water
- Soups and sauces
- Creams, balms, lotions and oils
- Toothpaste
- Shampoo, conditioner and shower gels
- Perfumes and deodorants
- Mascara and lip gloss
- Shaving Foam and hairspray
- Contact lens solution, etc.