Abu Dhabi International Airport

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Passenger Guide

All you need to know about your airport experience

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10 reasons to fly from the Best Airport in the Middle East

At Abu Dhabi International Airport, we never stop thinking about ways to make your experience with us even better. That is why in 2016 we were voted ‘Airport of the Year’ at the Air Transport News Awards, in the 10-30 million passengers a year category, and rated as a 4 star airport for the second year in a row, in 2015, by Airport Council International (ACI). It is because of the many unique products and services that we offer to passengers that we win these awards, and  why more people are choosing to fly through Abu Dhabi International Airport. 
We have selected ten highlights that may make you consider making our airport part of your next journey: 


Smart Travel

From check-in to aircraft boarding, passengers traveling through Abu Dhabi International Airport (AUH) can now do so without having any human contact. The ‘Smart Travel’ initiative implemented in partnership with the Ministry of Interior and Abu Dhabi Police, allows passengers to check-in and move through immigration and security, interacting only with innovative technology. ‘Smart Travel’ decreases processing times within the airport by up to 70%, which means less time in queues and more time to shop, dine and unwind!

Read more about Smart Travel.


Refurbished Terminal 1

Stay connected for FREE!

For those who must stay connected whilst waiting to get on their plane, we offer free WiFi throughout all our terminals.  Why not check out our award winning mobile website via your mobile device and get free flight updates via text?  And if you need to charge your phone or download a document, you’ll find secure charging stations and internet kiosks with sockets and USB ports. 


Sit back and relax in our luxurious airport lounges

We believe that your journey should be as stress-free as possible and so what better way to ease your traveling troubles than with lounge access?  We take pride in our airport lounges and we want all our passengers to experience the best in Arabian Hospitality.  From just AED150, you can spend up to two hours enjoying complimentary food and beverages in Al Reem Lounge or Al Dhabi Lounge, watch a movie and even have a shower.


Be a VIP for a day

If lounge access isn’t enough, why not hire the services of our Golden Class ‘Meet & Assist’ service?  Your dedicated customer service agent will meet you at the gate or curbside, speed you through check-in, accompany you through immigration and even help you carry those extra heavy bags. 

Golden class

Freshen up 

You don’t have to be a business class traveler to enjoy a refreshing shower at Abu Dhabi International Airport.  Just bring your own soap and towel, and then you can sit pretty on your onward journey after visiting one of our public showers near departure gates 32 or 37. 


Shop till you drop

Boutique shopping in an airport?  Why not? Terminal 1 and 3 are both home to some of the world’s most luxurious brands. And if you don’t want to carry your duty-free with you, why not Fly Lighter?  Just shop, pay, fill in the collection form, and a member of our duty-free team will have it ready for your return journey through the airport. You can also shop online at www.addf.ae and collect your goods when you arrive at the airport.


Fly from the center of the world

Centrally located between East and West, we are ideally placed to reach destinations over the globe;, with around 80 percent of the world’s population within eight hours flying time.  


Long transfer?

They say that the journey is the destination.  If you have time to kill, why not explore Abu Dhabi? At the airport you are on the doorstep of an incredible stopover destination.  Offering truly unique cultural, historical and sporting experiences, Abu Dhabi offers a captivating holiday or business destination infused with a fascinating Middle Eastern flavor.  Follow these tips to ensure your transit time is stress-free and enjoyable.

ADIA celebrates Skytrax and ASQ Awards, 2010 Still Image

Clear US Customs in Abu Dhabi

The United States Customs and Border Protection (CBP) facility at Terminal 3 allows US bound passengers to complete all immigration, customs and agricultural inspections in Abu Dhabi, prior to departure. Upon arrival in the US, passengers are treated as domestic travelers, so you’ll be processed faster at your arrival airport.


Don’t check-in at the airport

We have several ‘off-site’ check-in facilities in Abu Dhabi city including at ADNEC (Expo Check-in) and City Terminal (City Check-in) where you can get your boarding card, chose your seats and drop off your bags from 4-24 hours before your flight.  When you arrive at the airport, just head straight through immigration, and to your gate.  Other self-service check-in kiosks are available at the Park Rotana Hotel and the Crowne Plaza Hotel, Yas Island


These are just a few reasons to fly from Abu Dhabi International Airport To receive special offers and airport news by email feel free to Sign up here.